What does "Made to order' mean and when will I receive my order?


Is it possible to get a refund?


What if my crystal breaks?


How do I get my ring size?


What if the ring I ordered is the wrong size?


Do you do custom jewellery?


Do you do engagement rings?


Do you make custom crystal necklaces?


How is my order packaged?


How and why would we make an appointment?


Are there any customs taxes and duties when ordering from any country outside of New Zealand?